Lalamove drives customer satisfaction with express and same-day deliveries

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A year following its entry into the Malaysian market, global on-demand logistics company Lalamove continues to transform the local logistic landscape. Leveraging on the internet and its proprietary app, Lalamove aims to create greater customer satisfaction through same-day deliveries, for both personal and business needs.

Since its arrival on local shores, the budding startup has completed over half a million deliveries. Receiving up to 3,000 orders per day, Lalamove continues to fulfil its promise of same-day deliveries with an average delivery time of just over 30 minutes. Understanding the changes in the consumer landscape and the need to combine the convenience of online shopping with immediate product access, Lalamove champions same-day delivery, as it is the next evolutionary step in parcel logistics.

“The ‘last mile’ – a final step in delivery to the consumer – is an important segment for Malaysians in the shopping journey. As the lines continue to blur between online shopping and brick-and-mortar stores, consumers always seek instant satisfaction in their purchases. While next-day or two-day delivery is the industry standard, we aim to provide affordable same-day delivery for businesses and consumers,” said Shen Ong, Managing Director of Lalamove Malaysia.

“Malaysians are now connected to the internet more than ever. Over half of the population rely on mobile platforms for activities, such as e-commerce and banking. With Lalamove, we want to give our users the convenience of delivering and receiving items from wherever they are, with an efficiency that they can rely on,” Shen added.

The gist of Lalamove is centred on technology and crowdsourced drivers, much like e-hailing applications that Malaysians are now familiar with. The app can help consumers deliver various items of all shapes and sizes, from personal belongings to business inventories with motorcycles, cars, lorries, and soon-to-be-introduced vans. In addition, Lalamove offers food delivery and queueing services at food outlets that may be unavailable on other platforms for consumers. For businesses, business owners have access to a fleet of Lalamove trained drivers without worrying about the overhead costs in hiring and managing their own fleet. In its efforts to provide even greater convenience through its services, Lalamove also offers lorry services to tap into the demand for large-scale deliveries for businesses and moving services for consumers.

“Our integrated technological delivery platform – consisting of the web and mobile app – is designed to match consumers and drivers effectively. More than purely offering a delivery service, we also want to create more job opportunities for drivers and riders to earn extra income,” said Shen Ong.

At just over a year old in Malaysia, Lalamove has 40,000 plus strong registered drivers. Lalamove also has recorded more than half a million deliveries since its inception. To find out more, please visit Lalamove’s official website at here.  The app is also available on both the iOS App Store and the Google Play Store.