NCR Corporation this week announced the opening of a new state-of-the-art Services Center of Excellence (CoE) in Kuala Lumpur. Located at Bangsar South City, this facility, which consolidated three locations, will serve as NCR’s services hub for the Asia Pacific region serving the banking, hospitality and retail industries.
Housing 400 highly trained, multi-lingual service professionals, the center enables NCR to quickly introduce next-generation services that keep commerce running for both large, global brands and local neighborhood businesses. The NCR CoE provides round-the-clock customer support in 12 Asian languages. The center includes a disaster recovery center located in Petaling Jaya, ensuring business continuity.
“This center delivers service excellence for complex, digital transaction networks, supported by Malaysia’s reliable infrastructure, strategic location and its diverse, multilingual talent pool using our Digital Connected Services platform,” said Bill Bancroft, senior vice president, Global Services Delivery.
Digital Connected Services is the people, processes, knowledge and tools that keep our customers’ technology running at its best. With NCR, banks, retailers and restaurants get a simple, connected solution designed to make new and legacy technology work together — with expert insights to help businesses grow.
“Today’s announcement is a step forward in realizing our vision of Malaysia becoming an emerging regional hub for fintech,” said Hew Wee Choong, vice president, Investment and Industry Development, Malaysia Digital Economy Corporation (MDEC). “With our commitment to innovation and building a sustainable pipeline of diverse technical and multilingual talent, Malaysia is an ideal location for corporations to boost their tech profiles.”