U Mobile launches Another First – WiFi Calling

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Kuala Lumpur (26 May 2016) — U Mobile Sdn Bhd, the telco with the fastest mobile network in Malaysia, is the first in the industry to offer WiFi Calling service to its customers. With the new service, customers will be able to make and receive voice calls over a personal or public WiFi connection. Hence, every available WiFi station in the world will effectively become a U Mobile network tower, expanding the telco’s reach way beyond its current network footprint.


One of the key challenges faced by telco operators in Malaysia today is providing good in-building voice coverage especially for high-rise and offices. U Mobile WiFi Calling is the perfect solution to voice coverage issues as most buildings today have WiFi connectivity.

WiFi Calling is available to both its prepaid and postpaid customers from today at no additional charge. With the new service, customers will be able to call and receive calls even in areas of limited network coverage such as basements, indoor or remote areas as long as they are connected to a WiFi terminal.

Unlike other Voice over Internet Protocol (VOIP) calls such as Skype, Viber and WhatsApp, WiFi Calling provides a similar experience to normal mobile phone calls as WiFi calls are made and received using existing mobile numbers. Apart from that, one may make WiFi calls to both mobile numbers as well as landlines. One may also make IDD calls with WiFi Calling.

As for U Mobile customers who are travelling, WiFi Calling offers savings, as there will be no roaming charges for any calls made via a WiFi connection. This means, every time a U Mobile customer makes a WiFi call to a Malaysian number, regardless of where he or she is, the call will be treated like it was made from Malaysia.

Jasmine Lee, U Mobile’s Chief Marketing Officer said “U Mobile is growing rapidly and we strive to provide good coverage to our ever increasing number of customers wherever they might be. We believe WiFi Calling will be of great benefit as our customers no longer have to worry about not being able to make or receive calls, even in areas where network coverage may be weak like in basements as long as there is a WiFi connection. The best part is the U Mobile WiFi Calling experience is incredibly seamless”


To enjoy WiFi Calling service, U Mobile customers need to ensure that the WiFi Calling function on their smartphone is enabled and that they are connected to U Mobile’s WiFi Calling service. Once that is done, WiFi Calling will be a seamless experience for U Mobile customers.

Calls made or received via WiFi Calling will be in High Definition (HD) Voice*. The service is available to U Mobile customers with iPhone 5C, 5S, SE, 6, 6 Plus, 6s and 6s Plus models. U Mobile will also be offering WiFi Calling to customers with Android phones soon.

*HD Voice is available when the call is being made or received from a mobile phone that supports HD Voice via a HD Voice enabled network.

For more information, please visit www.u.com.my/wificalling.


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