UNIT4 to the fore
Software vendor UNIT4, a global vendor that offers an array of global enterprise software solutions which support business change today announced a record growth of more than 70% in SaaS bookings, with SaaS revenues exceeding perpetual license revenues.
As part of this drive to sustain rapid growth, UNIT4 announced an ambitious strategy that includes a number of initiatives such as strengthening its leadership team as well as spearheading strategies that will further increase growth and capitalise on SaaS market opportunities and enlarge its ecosystem by launching a global partner programme to extend company sales in addition to offering customers added choice and value as well as the further build-up in R&D, Professional Services and Customer Support assets in Spain, Portugal and Poland.
The next phase of UNIT4’s growth will capitalise on its increasing global scale, market leading usability ratings, deep knowledge of the services and government sectors, and strong financial backing. UNIT4 plans to invest and build a global structure with a focus on delivering end to end customer service excellence and customer success. The new organization will provide better and globally consistent services and support through initiatives including:
-The expansion of global R&D centers with increased development capacity focused on accelerated rollout of prodct innovation.
-The creation of a near-shore center of expertise for professional services that will ensure speed of delivery and compelling value for customers worldwide, and
-A next generation global support infrastructure for customers, offering unrivalled support services through user communities and quick access to product specialists.
“In today’s subscription economy, customer success is the new currency,” said Jose Duarte, CEO of UNIT4. “Our software is already recognized as one of the most flexible and user-friendly but we aspire to further distance it from our competitors’ offerings. Great technology should generate better user adoption, which is why we are focusing increased investment on R&D and service excellence. As a result, our clients will enjoy the benefits of market leading technology, coupled with unparalleled service levels, provisioned by UNIT4 and its ecosystem.” For more information visit www.unit4apac.com