Canon Delivers Greater Service

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MALAYSIA (7 April 2014) – Canon, a leader in digital imaging solutions and document services, today unveiled a revamped, end-to-end program to deliver Canon Managed Document Services (MDS). The core highlight of this new program is the availability of MDS Cloud platform, which provides higher level of professional fleet management capabilities as well as enhance the overall service experience for customers. This update was delivered as part of Canon’s continued efforts and commitment to innovation, and to develop and further enhance its services as a market leader to cater to its clients’ evolving needs.

Complementing the current MDS service, the MDS Cloud as a total fleet management platform enhances device availability, provides valuable management information in a timely manner, and facilitates a higher degree of fleet optimization and service consultancy.

This translates into increased flexibility in delivering made-to-measure solutions in resolving existing print usage issues, managing the existing printer fleet with precision, reducing down time and in turn maximizing productivity. With a wider spectrum of services provided by the Canon MDS Cloud, enterprises may now experience greater peace of mind and thus focus on their core business functions such as maximizing profitability.

“In the face of a competitive and constantly evolving business environment, corporations are increasingly evaluating ways to improve and ensure consistent business workflow and process efficiency across business units and physical locations” said Mr Ooi Chik Hoe, Director, Business Imaging Solution (BIS) of Canon. “Canon recognizes the need for business responsiveness and cost efficiency and has responded with an improved MDS service offering – streamlining document workflows and business processes to reduce the total cost of ownership and operation”.

Designed to help clients stay focused on their core business while removing the resources and time required to manage their print infrastructure, the enhanced MDS program that utilises the MDS Cloud platform delivers additional values for organisations as follows:

  • Auto discovery of devices
    The MDS Cloud detects network devices automatically and facilitates the prompt addition of those new devices into the overall fleet that that is being managed.
  • Remote Monitoring and Management
    This helps reduce reliance on internal IT or support resources by automating numerous functions that would otherwise typically require multiple systems or manual processes to manage. The functions that can now be automated include counter data, supply level monitoring and error notifications for both Canon and non-Canon devices1.
  • Usage Analytics and Reports for Better Productivity and Optimisation
    Analyses fleet information to gain greater insight into the print usage and performance of the fleet. The intuitive and visual dashboard provides information at a glance for the identification of trends, while the professional reports provide administrators valuable input to identify equipment, supply and usage pattern changes that are necessary for higher productivity, continuous optimization and cost reduction.
  • Service Improvement for Optimal Value
    Service performance of the fleet can be benchmarked against the agreed service level metrics. This ensures that every customer’s fleet is consistently managed for optimal service value.
  • Fleet Intelligence for Future Business Alignment
    Fleet intelligence can be provided to customers through periodic service review engagements to stay constantly aligned and attuned to customers’ changing needs. Comprehensive reports will be provided and the Canon MDS service consultant will analyse device and printing trends. Through studying the trending or changes in device mix, placement, print volume and service performance, Canon is able to pinpoint issues swiftly and accordingly devise or adapt fleet management strategies for customers, which not only meet existing requirements, but also ensures alignment with the customer’s future needs and direction.

Availability
The Canon enhanced MDS program with Cloud MDS is now available in Malaysia. For more information on the MDS program please call Stewart Chan MDS Manager at 03-7844 6000/ 7845 0055.

Note:
1Information availability may vary depending on device type and model.