AVAYA Unveils New Collaboration & Communications Software and Services

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Kuala Lumpur (October 21, 2013) – Avaya today unveiled a set of new software and cloud-based services designed to transform the way enterprises and organizations work.  Avaya’s simple, intuitive solutions help employees to work more effectively, engage more easily, and make decisions faster so organizations can experience the advantages of a new age of collaboration.

Today’s introductions are the latest developments in Avaya’s transformation: Six years ago the company began a  shift from a telecommunications company to a provider of mobile, open, scalable collaboration and communications solutions for companies of all sizes. These new offerings are part of the RM6.3 billion investment in R&D made by Avaya during this time to reshape its portfolio for the future of collaboration.

Avaya makes it possible for companies and organizations of all sizes to begin collaborating in new ways. Avaya designed out the complexity from its software and cloud-based services so   employees can get to work faster and to work smarter. Open platform technology in Avaya’s solutions removes many of the barriers that slow business innovation, customer service and revenue generation and allows employees and partners to act as a team whether they are mobile or in the office.

New software and cloud-based services simplify enterprise collaboration

The need to streamline the way people communicate and work spans companies of all sizes.  Avaya’s new software and technology are earmarked for companies large to small.  Avaya today unveiled:

  • Avaya Aura® Collaboration Environment: An all new software platform that dissolves the complexity of embedding collaboration and communications capabilities into business applications, making it possible to quickly develop creative new ways of doing business. For example, a healthcare patient monitoring system can automatically trigger a collaboration session between several doctors based on the vitals of a critical care patient that is being monitored 24×7.  As a result, new social, mobile or cloud-based collaboration capabilities can be added to business applications or processes generally without the cost and time previously required.
  • Avaya IP Office 9.0: The cornerstone of Avaya’s midmarket business collaboration portfolio, Avaya IP Office 9.0 offers increased scale, flexible deployment options, simplified management, and support for enterprise branch deployments. Avaya IP Office software extends Avaya innovation to the midmarket, delivering a seamless collaboration experience across voice, video, and mobility for up to 2000 users for the first time. With new virtualization capabilities, a feature-rich, collaboration and communication solution can typically be set up in under an hour.
  • Advances to Avaya Aura: The engine behind enterprise communications and collaboration, Avaya Aura users can now easily support both cloud and virtualized environments with the addition of multi-tenancy and enhanced virtualization capabilities.  Additionally, customers can now support up to 10 different mobile devices from a single phone number, enabling people to connect on a wide variety of devices quickly and easily.
  • Avaya Messaging Service (AMS): Available initially in North America, this service will provide real-time mobile collaboration and communications via the cloud for any size business, using any vendor’s platform. Avaya Messaging Service extends SMS messages to and from smartphones, tablets, notebooks and desktop devices, thereby enabling one-number communications via text messaging.  By flowing the messages through a corporate network, AMS brings the same level of security, compliance and quality companies expect in email to the world of text messaging.